Country Directory Country Directory
Support from 08:00-22:00
+38 067 32 00 113
Home > Bus Tours & Tickets – Frequently Asked Questions

Bus Tours & Tickets – Frequently Asked Questions

Answers to Frequently Asked Questions about Bus Tours and Tickets

Where can I find information about routes, schedules, and boarding points? ↓
Approximate schedules with possible boarding points and geolocations for all destinations (Bulgaria, Turkey, Greece, Romania) are available on our website in the ROUTES section.

Travel time depends on border queues, traffic congestion, and weather conditions.

How can I find out my seat number and bus contact details? ↓
On the evening before departure, after 5:00 PM, the route sheet and tickets with seat numbers will be available for download directly in your booking. Please make sure to check and follow the schedule and stops indicated in the route sheet.
What documents are required for travel? ↓
All passengers traveling by bus must have a valid biometric international passport or an international passport with a multiple-entry Schengen visa, regardless of age. If you are traveling with a child, you must carry the original birth certificate. In case of any non-standard documentation situation, please contact the border service and review the information on the official website https://dpsu.gov.ua/.
Is a permission from the second parent required for a child to travel? ↓
Under standard requirements, when a child travels with only one parent, a notarized consent from the second parent is required. Currently, during the period of martial law in Ukraine, such permission is not required.
Please check the current border crossing rules before traveling on the official website https://dpsu.gov.ua/.
Can I choose my seat on the bus? ↓
Advance seat selection is available on the following routes:
Kyiv – Thessaloniki
Lviv – Thessaloniki

Ukraine – Chernivtsi – Antalya
VIP Ukraine – Chernivtsi – Antalya
Kyiv – Odesa – Antalya from 01.04.2025
Kharkiv – Odesa – Antalya

Kyiv – Chernivtsi – Nessebar from 24.05.2025
Kyiv – Odesa – Nessebar from 24.05.2025
Lviv – Chernivtsi – Nessebar from 24.05.2025
Rivne – Chernivtsi – Nessebar from 24.05.2025
Kharkiv – Odesa – Nessebar from 24.05.2025

Seat prices:
Priority seats (orange on the layout): 300 UAH / seat / one way
Standard seats (green): free of charge

If the seat layout is unavailable during booking, seat selection is not available for the selected route. Please note that seat numbers may be changed by the carrier in case of force majeure. Thank you for your understanding.
What are the baggage allowance limits? ↓
The free baggage allowance per passenger includes 1 piece of luggage (bag or suitcase) weighing up to 30 kg, with maximum dimensions of 65×40×35 cm (L×W×H). In addition, hand luggage is allowed — strictly a backpack or a soft bag weighing up to 5 kg.

Advance booking of additional baggage for an extra fee is currently not available.
What types of buses are used? How many seats do they have? ↓
The carrier operates several buses, all with a seating capacity ranging from 48 to 90 seats. The specific bus assigned for your travel date will be confirmed on the evening before departure, when the route sheet is added to your booking.
Is there a tour escort on the routes? ↓
A tour escort is not available on all routes.
Is there a toilet on the bus? ↓
Toilets are closed on all routes to avoid unpleasant odors in the cabin and discomfort during the journey. Sanitary stops are made approximately every 3–4 hours.
Is there Wi-Fi on the buses? Are there power sockets? ↓
Wi-Fi is not available on routes to Bulgaria. On routes to Greece and Turkey, buses are equipped with Starlink. Please note that within Turkey, Starlink may work intermittently or not function at all. This depends on signal coverage in the region and not on the equipment itself.
Are pets allowed on the routes? ↓
Transporting pets is currently prohibited on all routes.
Can I travel with a small child, and is a separate seat required? ↓
Children of any age may be booked. For children aged 0+, a separate seat must be booked. Infants without a seat (traveling on an adult’s lap) are not accepted for transportation. Please take into account the length and physical demands of the journey.
Medical insurance ↓
Medical insurance is included in package tours as part of the travel package. If you purchase bus transportation only, you must have your own insurance policy.
Boarding points: ↓
Departures are available from Kyiv, Zhytomyr, Vinnytsia, Khmelnytskyi, Kamianets-Podilskyi, Chernivtsi, Lviv, Rohatyn, Ivano-Frankivsk, Kolomyia, Rivne, Bila Tserkva, Zhashkiv, Slavuta, Starokostiantyniv, Shepetivka, Kharkiv, Dnipro, Kryvyi Rih, Kropyvnytskyi, Uman, Odesa, and Izmail. When booking a tour or tickets, you can select your boarding city immediately.
Where does the bus arrive in the destination country? Will I be taken to the hotel? ↓
When booking a bus tour, the bus stops at the locations specified in the route. After that, the transfer service (if included in your package tour) takes guests to their selected hotels.
“Bus transportation from Ukraine to the destination country” and “hotel transfer” are two separate services.
Is group transfer included if I booked a bus tour? ↓
For Bulgaria, Turkey, and Greece, group transfer is included in the price of the package tour.
For Greece, some resorts may require booking an individual transfer for an additional fee.
Group transfers are provided only as part of a package tour.
Where can tourists find information about the return transfer? ↓
All information about the return transfer is provided in the tourist memo attached to the booking, above the tour search, and for each country. Please review this information in advance and make sure it is provided to tourists.
If I purchased only a ticket, can I book a group transfer from the stop to the hotel? ↓
For “transportation only” bookings, transfer services are currently not available.
Is it possible to send a parcel by bus? ↓
According to the carrier’s rules, luggage or parcels without an accompanying passenger are not accepted for transportation.