Payment Terms

ORDER PAYMENT

You can print the invoice by downloading it from your personal account.

There are 2 ways to pay for your order (package tours and ground services)

1. If there are less than 15 days before the tour, full payment must be made within 1 banking day after the booking confirmation.

2. Partial payment (30%+70%) is possible if there are at least 16 days remaining before the tour.

For partial payment, the first part must be paid within 1 calendar day from the invoice issuance, at least 30% of the total amount.
The tour is confirmed at the current exchange rate at the time of confirmation.
Please print the current invoice at the current exchange rate after 10:00.

Full payment must be made no later than 15 days before the tour. The second part is paid according to the issued invoice.
The additional invoice is valid for 1 day.

Download the current invoice directly on the day of payment from your agent account. If payment is made the next day after confirmation, or the tour package changes affecting the price, a new invoice must be downloaded. Late payments are recalculated at the highest exchange rate.

Ticket payment terms:
full payment must be made within 2 banking days from booking confirmation.

The payment date is considered the date funds are received in the Tour Operator's account.
Simultaneous payment from a legal entity and an individual is not allowed.
All payments must be made in national currency.
Please send payment orders if necessary to e.linetour.finance@gmail.com.

FUNDS OFFSET

All settlements are made based on requests to the accounting department e.linetour.finance@gmail.com.

For legal entities: on company letterhead, signed by director and stamped (if available).

For individuals: offset is possible if the following documents are provided:

• copy of Ukrainian passport (pages 1-2 with registration);
• copy of tax ID;
• copy of payment receipt;
• original request (application attached), completed as per sample

All copies must be certified by the owner (signature, "true copy", date):

• attach to the request and select "ACCOUNTING DEPARTMENT" as the subject;
• and MANDATORILY send the letter to the accounting email e.linetour.finance@gmail.com or via the electronic document system VCHASNO

REFUNDS

• attach to the request and select "ACCOUNTING DEPARTMENT" as the subject;
• and MANDATORILY send the letter to the accounting email e.linetour.finance@gmail.com or via VCHASNO system

Refunds will be processed as soon as possible unless restricted by force majeure.

Refunds can also be applied as credit toward new orders.

GUARANTEE LETTERS

Guarantee letters, prepared as per sample, are accepted on company letterhead with director's signature and stamp (if available).
Guarantee letters are accepted only for requests with a tour starting the next day after confirmation, or confirmed on Friday with weekend/holiday departures.
Payment for such requests must be received on the first banking day by 17:00.

Requests confirmed by 12:00 accept guarantee letters with the guarantee date on the same day only.

Guarantee letters will not be accepted without the original director's signature.